1. Toyota assesses quality costs: Prevention ($1,500,000), Appraisal ($1,000,000), Internal failure ($800,000), External failure ($600,000).
   • Requirements:
     • Classify quality costs by cost category.
     • Calculate the cost of poor quality as a percentage of sales.
     • Prepare a quality cost analysis report.
     • Recommend strategies to reduce quality costs and improve overall quality performance.
     • Evaluate the impact of quality cost management on customer satisfaction and brand reputation.