Training and development has a direct influence on the development of social capital, but an indirect influence on the development of customer capital.

Question 1 options:

	True
	False

Question 2 (1 point)

Saved

Due to globalization, the supply for talented employees now exceeds the demand.

Question 2 options:

	True
	False

Question 3 (1 point)

Saved

_____ are more concerned with how training may affect the attainment of financial goals for the particular units they supervise.

Question 3 options:

	Instructional designers
	Upper-level managers
	Operational workers
	Mid-level managers

Question 4 (1 point)

Surveys do not allow many employees to participate in the needs assessment process.

Question 4 options:

	True
	False

Question 5 (1 point)

Saved

_____ refers to the process of a company using information about other companies' training practices.

Question 5 options:

	Crowdsourcing
	Outsourcing
	Brainstorming
	Benchmarking

Question 6 (1 point)

Augmented reality refers to smart eyewear technology and camera technology that gives employees hands-free, voice-activated access to procedures and checklists and live access to experts using tablet computers.

Question 6 options:

	True
	False

Question 7 (1 point)

Saved

A primary disadvantage of using ____ in the needs assessment process is that the data obtained may lack detail.

Question 7 options:

	crowdsourcing
	observation
	interviewing
	surveys

Question 8 (1 point)

The goal of _____ analysis is determining what is responsible for the difference between employees' current and expected levels of performance.

Question 8 options:

	gap
	person
	performance
	discrepancy

Question 9 (1 point)

Which of the following is not an advantage of centralized training?

Question 9 options:

	integrated programs for managing talent and training during times of change
	the ability to respond quickly to client needs and provide high quality services
	stronger alignment with business strategy
	streamlined processes

Question 10 (1 point)

Training activities are said to be outsourced when they are provided by _____.

Question 10 options:

	in-house consultants
	company trainers
	company managers
	individuals outside the company

Question 11 (1 point)

Which of the following refers to the type of rewards that employees receive for performing well?

Question 11 options:

	motivators
	consequences
	outcomes
	feedback

Question 12 (1 point)

Which of the following visas is for individuals in highly skilled and technical occupations involving the completion of higher education?

Question 12 options:

	H-2A
	H-2b
	H-1B
	H-1A

Question 13 (1 point)

Trainee self-efficacy can be increased by _____.

Question 13 options:

	convincing them training is important
	letting them know that the purpose of training is to identify areas in which employees are incompetent
	providing limited information about the training program prior to the actual training
	showing the successes of peers in similar jobs

Question 14 (1 point)

Companies adopting a _____ strategy need to train employees in job-search skills and focus on cross-training their remaining employees.

Question 14 options:

	concentration
	internal growth
	external growth
	disinvestment

Question 15 (1 point)

_____ analysis involves determining the appropriateness of training, given the company's business strategy, its resources available for training, and support by managers and peers.

Question 15 options:

	Task
	Organizational
	Support
	Gap

Question 16 (1 point)

Development of an organizational culture that values creative thinking and analysis is characteristic of a company adopting a(n) _____ strategy.

Question 16 options:

	disinvestment
	internal growth
	concentration
	external growth

Question 17 (1 point)

A primary advantage of crowdsourcing for conducting a needs assessment is the speed to coordinate this data-collection effort.

Question 17 options:

	True
	False

Question 18 (1 point)

It is important to assess trainees' level of cognitive ability during the needs assessment process because cognitive ability is the person characteristic that most strongly impacts trainees' confidence to learn.

Question 18 options:

	True
	False

Question 19 (1 point)

Tacit knowledge is easy to imitate.

Question 19 options:

	True
	False

Question 20 (1 point)

Which of the following is not one of the major reasons organizations outsource training?

Question 20 options:

	time savings
	desire for greater control
	potential cost savings
	desire to access best practices

Question 21 (1 point)

The first step in task analysis is to _____.

Question 21 options:

	select the job or jobs to be analyzed
	identify the KSAOs important for successful task performance
	identify important and frequently performed tasks for which training is required
	develop a preliminary list of tasks performed on the job

Question 22 (1 point)

_____ capital refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company's employees invest in their work.

Question 22 options:

	Talent
	Social
	Intellectual
	Human

Question 23 (1 point)

One of the better ways to assess self-efficacy prior to training is through a cognitive ability assessment.

Question 23 options:

	True
	False

Question 24 (1 point)

_____ refers to a systematic approach for developing training programs.

Question 24 options:

	The Instructional System Design (ISD) model
	Training and development
	Continuous learning
	Total quality management

Question 25 (1 point)

Which of the following positions is characterized by high value and low uniqueness?

Question 25 options:

	scientist
	legal adviser
	lab technician
	secretarial staff

Question 26 (1 point)

Which of the following is true of tacit knowledge?

Question 26 options:

	It is easily codified and transferred from person-to-person.
	Formulas and definitions are examples of tacit knowledge.
	It is best acquired through informal learning.
	It is best acquired through formal training and development.

Question 27 (1 point)

A _____ analysis refers to the process of determining whether training is the best or most likely solution for a performance problem or gap.

Question 27 options:

	performance
	discrepancy
	gap
	root cause

Question 28 (1 point)

Companies that adopt state-of-the-art HRM practices realize higher levels of performance than firms that do not.

Question 28 options:

	True
	False

Question 29 (1 point)

Quality circles refer to teams that are separated by time, geographic distance, culture, and/or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.

Question 29 options:

	True
	False

Question 30 (1 point)

Pressure points almost always suggest that a training need is present in the organization.

Question 30 options:

	True
	False

Question 31 (1 point)

Competency models are typically only used for training purposes.

Question 31 options:

	True
	False

Question 32 (1 point)

Which of the following is true with regard to SWOT analysis?

Question 32 options:

	A SWOT analysis represents the strategy believed to be the best alternative to achieve the company goals.
	A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice.
	A SWOT analysis is typically conducted in the strategic training and development initiatives step of the strategic training and development process.
	In a SWOT analysis, external analysis attempts to identify the company's strengths and weaknesses.

Question 33 (1 point)

The final step of the strategic training and development process involves _____.

Question 33 options:

	identifying measures or metrics
	identifying the business strategy
	choosing strategic training and development initiatives
	creating concrete training and development activities

Question 34 (1 point)

_____ involves highly trained employees known as Champions, Master Black Belts, Black Belts, and Green Belts.

Question 34 options:

	Lean manufacturing
	Six Sigma
	Instructional Systems Design
	TQM

Question 35 (1 point)

_____ relates to intellectual capability and general intelligence.

Question 35 options:

	Reading ability
	Cognitive ability
	Self-efficacy
	Basic skills

Question 36 (1 point)

A needs assessment conducted at McDonald's was presented in the text. Which of the following is NOT true of its needs assessment process?

Question 36 options:

	Employees' education level, gender, language, age, and generation were examined.
	Data about the frequency of use of training online content and its accessibility were assessed.
	Responsibilities, tasks, and leadership skills for each job were analyzed.