TRAINING AT THE SPICES FACTORY Ana Maria is an employee at the Mak Long Spice Factory Sdn Bhd, in Butterworth, Penang. Ana Maria has five years of experience in Mak Long's Date Spice Division. Recently, the management has transferred Ana Maria to the Coconut Milk Division for her to learn the task of processing coconut milk. In this section, Ana Maria is supervised by a more experienced worker, namely Khadijah. Based on the scenario above, you need to answer the following questions:

(a). Name the type of exercise used in the above scenario?

(b). Suggest to Khadijah by explaining to her the four steps she needs to do in order to succeed in this exercise.

(c). Apart from the type of training that Ana Maria goes through in this scenario, explain using an example, two other types of training that can be conducted by the Management to increase Ana Maria's knowledge at Kilang Rempah Mak Long Sdn Bhd.

QUESTION 2

Explain four decision criteria to be considered by a manager in the process of promoting an employee.