Training can play an important role in contingency planning should key human resources on critical jobs not be available. 1 point True False 2. Question 2 We should ________ the curriculum across the organization as opposed to charging different locations with the develop of their home grown instruction. 1 point Modularize Downsize Compartmentalize standardize 3. Question 3 When processes are created or modified, we must develop a training program targeted to the right operators and of the appropriate depth to sustain and maintain the change. As part of the training, focus only what is different. 1 point True False 4. Question 4 Ongoing evaluation is a cyclic process consisting of 1 point Oversight Improvement Evaluation Improvement and Evaluation only 5. Question 5 Much of the data we use to drive improvements come from the efforts underway in the organization to track and measure performance. 1 point False True