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Match the Performance Measure to the Objective: Choose... Attract repeat customers Employees are knowledgeable about our products. Choose... . Choose... Limited number of stock outs.

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Match the Performance Measure to the Objective: Choose... Attract repeat customers Employees are knowledgeable about our products. Choose... . Choose... Limited number of stock outs. Create shareholder value Choose... Defect rate Earnings per share (EPS) Number of products that experience stock outs Number of hours of product training per sales staff member Number of customer orders from previous customers Next page

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