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Trucks arrive at a retail store that has two docks at the rate of 1 6 per hour. Arriving trucks join a line and then

Trucks arrive at a retail store that has two docks at the rate of 16 per hour. Arriving trucks join a line and then proceed to the first available empty dock. The loading and unloading takes on an average 5 minutes with a standard deviation of 6 minutes. Assume that the coefficient of variation of inter-arrival time is 1.
a) What is the average interarrival time (in minutes) of trucks?
b) What is the utilization of the dock?
c) What is the average wait time of the trucks?
d) What is the average number of trucks waiting?
e) What is the average number of trucks in waiting and service?

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