True$/$False Questions. Circle either T for true or F for false: $1.$ Most large cities have a convention and visitors bureau $($CVB$)$ whose "housing bureau" acts as the reservation communication center for groups too large to be housed in one hotel property. T F $2.$ Because hotels "block" a certain number of rooms for each convention group, the reservation office may accept reservations from conventioneers against the room block while at the same time denying reservations to normal guests seeking accommodations. T F $3.$ Due, in part, to the increased use of computerized central reservations systems, reservations managers are finding a renewed importance on training their agents to increase the perception of customer$-$service. One characteristic of this training is a warmer, less rushed, telephone greeting to the caller. T F $4.$ While estimated time of arrival is generally classified as non$-$essential reservation data, a guests smoking preference is classified as essential reservation data. T F $5.$ Now that the industry is fully automated, guest history information is used far less today than it was in years past. T F Multiple Choice Questions. Circle the one answer that best completes the thought: $6.$ At any given property, which of the following is a valid argument in favour of marketing for group business?a$.$ There are economies of scale, or savings, generated by preparing only one reservation, one large check$-$in and check$-$out, and one final billb. The individual guests within the group may spend more money in various hotel departments than would regular guestsc. Group business represents a high percentage of the industry's occupancyd. All of the above are valid argumentse. None of the above are valid arguments $7.$ The National Association of Home Builders convention has been quoted a number of different rates; the $$75$ rack rate standard room is $$60$ for this convention, the $$90$ queen parlour is $$70$ and the $$110$ king deluxe is $$80.$ This group has been quoted:a$.$flat ratesb.run$-$of$-$house ratesc.spread ratesd.rack ratese.none of the above $8.$ In regard to convention bookings, which of these is true:a$.$Comp rooms are generally granted at the rate of $1$ comp room per $10$ rooms soldb.The negotiated room rate is determined in part by the number of food and beverage functions the group is planningc.Group rates are either quoted as spread or shallow $($run$-$of$-$the$-$day$)$ ratesd. Housing bureaus $($CVB$\text{'}$s$)$ play a lesser role today than in years paste. None of the above are true $9.$ Which of the following is classified as non$-$essential reservation data:a$.$Rate quotedb.Quality of the reservation $($type of guarantee$)$c$.$Preferred room view or exposured.Guests namee.Type of room requested $10.$ In terms of group business, the acronym CSAE stands for:a$.$Association of Simple Accounting Expendituresb.Association for Substantial Arts and Entertainmentc.Canadian Society of Affiliated Enterprisesd.Canadian Society of Association Executivese.none of the above $11.$ A site inspection is something that is done by:a$.$the Executive Housekeeper to grade the level of cleanliness in public areasb.the Hotel GM to grade the level of cleanliness in public areasc.the Maintenance Engineer to grade the level of cleanliness in public areasd.Association Executives and Meeting Planners to evaluate numerous hotels before choosing onee.performed regularly by the District Manager from the corporate offices. $12.$ When applied to convention meeting attrition means:a$.$the same thing as the pick up rate.b$.$is also known as the wash factor.c$.$convention guests with guaranteed reservations that do not show.d$.$attrition looks at the number of rooms that were not sold.e$.$both b and d$13.$ Why do some hotels and resorts refuse Groups?a$.$The group alienated non$-$group guests staying at the hotelb.Some groups do not work well together such as snowmobilers and skiers even though they are both winter sport enthusiasts.c$.$Because they may want discounted rates when the hotel can demand full rates.d$.$Groups often book well ahead and then do not show up$.$e$.$a$,$ b and c are all reasons hotels and resorts may refuse groups. $14.$ Which of the following statement$($s$)$ is$/$are true when referring to groups?a$.$Groups spend more money per delegate than individual leisure guests.b$.$Corporate groups spend more money than association groups.c$.$Groups spend less money per delegate than individual leisure groups.d$.$Both a and b are truee.None of the above is true. $15.$ A reservation where the arrival date is vague is called:a$.$a VIP reservationb.a riding reservationc.a spread reservationd.a preassigned reservatione.none of the above Short Answer Question. Answer briefly using a short paragraph or exhibit as appropriate: $16.$ A number of variables come into play when negotiating group room rates. Explain how such variables as lead$-$time, the number of food and beverage functions, comp rooms, attrition, and the groups historical pick$-$up rate all factor into the negotiated group room rate.