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tsp problemPlease refer to the Call center staffing problem we did in week 5. Presentation and solved excel sheet are on canvas for that week.
tsp problemPlease refer to the Call center staffing problem we did in week 5. Presentation and solved excel sheet are on canvas for that week. The company realizes that the optimal solution is a bit impractical as there is quite a bit of fluctuation on the number of agents who start their shift on a particular day. The company would like that to be more uniform and wants to minimize the largest number of shift workers who start on any given day. a. Formulate this is a mini-mix problem and find the optimal solution b. Is this a better solution than that obtained from the original (pure) cost minimization problem? Justify your answer based on solution quality and impact to cost
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