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Tuttle Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives: financial, customer, internal business process, and learning and
Tuttle Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. A (Click the icon to view the specific objectives.) (Click the icon to view KPIs and corresponding data.) Read the requirement .... Tuttle Corporation Balanced Scorecard Report X Data table For Quarter Ended December 31 Goal Perspective: Objective KPI Financial: Goal Actual Achieved? Tuttle Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Tuttle Corporation has collected for the past quarter. A B Goal Actual Customer 7% 6% 5 4 23% 25% 1 KPI Employee turnover rate (# of employees leaving company - # 2 of total employees) 3 Number of plant accidents 4 Gross margin growth percentage 5 Hours of employee training provided 6 Sales revenue growth-core product line 7 Number of repeat customers 8 Number of new core products 9 Market share percentage 2,250 2,325 $2,100,000 $2,050,000 100,000 102,000 15.0 23 17% 18% Print Done Internal business process: Learning and growth: - X More info Through its strategic management planning process, Tuttle Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase gross margin. 2. Develop new core products. 3. Improve employee job satisfaction. 4. Increase market share. 5. Increase plant safety. 6. Increase customer retention. 7. Increase sales of core product line. 8. Improve employee product knowledge. Print Done Requirement Prepare a balanced Scorecard report for Tuttle Corporation. For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress toward each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced Scorecard report, select if the associated KPI goal has been achieved. (Enter in the objectives using the numbers provided in the popup. Abbreviation used: # = number.) Print Done
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