Two barriers prevent people from successfully understanding and accepting people from other cultures: ethnocentrism and stereotypes. Fortunately, these barriers may be overcome by developing tolerance.

Choose the best answer for each of the following.

Ethnocentrism is:

The belief in the superiority of one's own culture

Being open to many cultures and attitudes

The study of ethnic diversity in the workplace

When applied to individuals in professional settings, stereotypes:

Illuminate differences in professional expectations

Cause misunderstandings and misconceptions

Help the sender understand the receiver

What is the best way to develop tolerance?

Study discrimination

Practice empathy

Socialize with different people