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Two call center agents are considered to be award ed as Employee of the Mo nth. The team leader will base selection from the data
Two call center agents are considered to be award ed as "Employee of the Mo nth." The team leader will base selection from the data given by the human resource ofce. The table shows the Probability of each employee to address and resolve a number of calls per week. Employee A number Probability of Empltnaee B number Probability of ofresoived calls per resolving X calls in a making 1' calls in a "' If the team leader will give the "Employee of the Month" award to the employee with the highest expected resolved calls in a week. then Blank 1 {Employee A or Employee B} is to be awarded "Employee of the Month." But in terms of consistency. Blank 2 {Employee A or Employee B} is mo re consistent with the number of resolved calEs in a week
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