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Two types of customers are served by a two - step process. Each resource is staffed by one employee. Customer A spends two minutes at
Two types of customers are served by a twostep process. Each resource is staffed by one employee. Customer A spends two minutes at resource X and five minutes at resource Y Customer B spends five minutes at resource X and two minutes at resource Y The demand rate per hour is customer A and customer B Where in the process is the bottleneck and what is its implied utilization?
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