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Two types of customers are served by a two - step process. Each resource is staffed by one employee. Customer A spends two minutes at

Two types of customers are served by a two-step process. Each resource is staffed by one employee. Customer A spends two minutes at resource X and five minutes at resource Y. Customer B spends five minutes at resource X and two minutes at resource Y. The demand rate per hour is 10 customer A and 15 customer B. Where in the process is the bottleneck and what is its implied utilization?

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