Two types of visits are provided by the Durham Health Clinic, first-time visits and return visits. Table 8-5 provides the processing time for each work station and the available staff hours per week. Determine the production frontiers for this clinic and indicate which station should be expanded to increase the overall capacity of the clinic. Which service station could be reduced?

Table 8-5 Processing Time and Staff Hours Data for Durham Health Clinic (Exercise 14-1)

Time estimates (hours)

Work station

First Visit Return Visit

Reception/discharge 0.25 0.12

Nursing and testing 0.40 0.38

Medical exam and treatment 0.50 0.25