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TOOLKIT 5.2 SAMPLE BDI INTERVIEW QUESTION You are being considered for work in our hotel. As we encounter difficult situations with our customers, please describe a time you had to tell a customer that there was no reservation for a room. What action did you take? What were the results? Some additional clarification might be gained from the following questions: 1. Was there any aspect of your decision that yo uncertain about? 2. Did the customer have information th didn't have? 3. Could anyone overhear the customer? 4. What decision did you finally make