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U2 Question a) As a researcher you wish to explore customers' perceptions of service quality at Pholong Private Health facility using a tool with the

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Question a) As a researcher you wish to explore customers' perceptions of service quality at Pholong Private Health facility using a tool with the following attributes: convenience of the location, friendly health personnel, promptness of service delivery, cleanness of the facility, and value for money. Develop a Likert scale to accomplish the above task.

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