uality governance principles based on : Industry Standards for Quality Service Me "Good morning to you both, lets get straight into it shall we? In our sector we have several industry standards quality service in our sector. These include respect for the individual, prompt and efficient service, clear and open communication, and adherence to ethical guidelines and legal requirements. Are we all on the same page regarding these terms?" James "I agree with these standards, but I feel like the communication part has been lacking in my experience." Jacinda "I understand your concern James. We will definitely work on improving our communication." Issues with Staff Coordination Me "James, you have expresses come concerns about staff coordination affecting service quality. Could you please provide some specific examples so we can understand the issue better?" James "Sure, there have been times when I have had to repeat my concerns to different staff members. It seems like there is a lack of communication among the staff." Jacinda "I see. That is definitely something we need to address." Strategies for Improving Service Quality Me "Based on what we have discussed today, it seems like we could improve staff coordination through training, implementing new communication strategies, or adjusting staff roles. What are your thoughts on these potential solutions?" James "I think training could be beneficial. It might help the staff understand the importance of communicating with each othe