uality management: quality planning, quality assurance, quality control, quality improvement Quality management plan; part of project plan; includes quality policy; answers who is in charge, where are we going, how are we going to get there? Quality planning: identifying quality requirements/standards and documenting compliance methods; foundation; quality is planned in, not inspected in Stakeholders are the base of project quality: external, internal, hidden Identify stakeholders: first step in 7-step quality journey; prioritize using L-Shaped Matrix Identify requirements: second step; prioritize using Full Analytical Criteria Method Identify stakeholders and requirements early; start in right direction Identify specifications: third step; specifications are specific and measurable statements of requirements Operational definitions link requirements and specifications; what something is and how it is measured Standards: related to specifications; standards (how something is done); specifications (specific performance targets) make it 2 minutes summary with examples for presentation in class according to 4 four person