UberEats Service Blueprint Physical Customer sees ad Downloads Searches Orders and pays App updates & User receives Post delivery, evidence or promotion on app & restaurants to for meal user can track their order from user can provide social media / TV registers find meal meal being delivery driver feedback on prepared meal / driver Front Marketing team User enters IT team work Restaurant Delivery driver is Delivery driver stage post their personal with restaurants receives the assigned to job collects meal & activities advertisements & information to ensure users order and to collect meal delivers to user promotions on and delivery correct meals begins preparing from restaurant at their social media / TV address and prices are destination using their slogan displayed on "tonight I'll be app eating" Support team Drivers need to If negative Back stage Marketing team Engineers and IT Restaurant need to ensure be familiar with feedback is activities hire high profile support ensure monitor orders there are enough area they are given / help celebrities for app is running that come in to drivers working so working in / take requested, advertisement to smoothly for ensure enough all meals can be care to deliver support staff raise awareness of new and stock is on hand delivered in a food without need to contact brand existing throughout the timely manner causing damage user customers week Support Support staff Help team assist Account manager IT and system Background checks Refunds or processes ensure ads are with any looks for new engineers monitor completed on credit vouchers running when problems that restaurants to continuously to drivers before issued when scheduled and come through sign up to app ensure app works commencing with service was not without issue and via AppStore or without issue UberEats provided promotions are app set up correctly