Understand the basic "rules" when interacting with people with disabilities. Learn what is needed to know, as an employee or business owner, to connect with people with disabilities and what they expect from you. Learn the necessary key actions to respect, accommodate, and oblige any customer who has a disability. Know the five most common mistakes that are made when dealing with a person who has a disability. Learn the common denominators of what some major companies such as CVS, are doing that help to make hiring people with disabilities increase their shareholder returns