Understanding why would a package delivery company (GDD) Why can't a IT department handle this? Why do I have to have a whole department and a lot of new software?"" How to convince a CEO that a company needs a Knowledge management department so that a IT department isn't overwhelmed, this is after you have already explained why a knowledge department was needed. including what the relationship is between technology and KM, how they differ, and what kind of tools would Jane foresee the new KM department would need to produce results.