Unit #5: Module 17- Module 20 1. In a multicultural workforce, it is safe to assume that a person who listens to you silently agrees with what you say True False 2. Emotionally charged situations often impair the listening skills of most people. True False 3. Interpersonal communication is needed to resolve the conflicts that arise during the formation stage of a group. True False 4. Joking and suggesting breaks are pronounced negative actions that always hamper the smooth functioning of groups True False 5. In many groups, the different kinds of leadership are taken on by a single person True False 6. Presenting your ideas as suggestions to the group is the most effective way of indicating that you expect your views to prevail. True False 7. Informal interactions give people a chance to work out dozens of small issues, True False