Unit Name: Advanced Performance Management

MPAA603

Assessment type: Individual assignment Unit learning outcomes assessed:

1. Plan, monitor, and manage organisational performance via feedback from strategic planning and control models.

2. Evaluate key design features of effective performance management information and monitoring systems and anticipate how developments might influence performance-measurement-and- management systems.

3. Apply appropriate strategic-performance-measurement techniques in evaluating and improving organisational performance with a full understanding of their strengths, weaknesses, and limitations.

Weighting: 20%

Word limit: 1,500 words maximum

Assessment description: This assignment will enable students to explore the applications of performance management information and monitoring systems in a listed Australian organisation. The student is expected to specifically research and decide upon the strategy of the selected organisation and its translation into performance measures. The student must produce a SWOT analysis, decide upon the Critical Success Factors and design a Balanced Scorecard. Please note that this assignment is based on a specific organisation and none of the requirements is of general nature.

Student is first to select one of the following ASX-listed companies and prepare the balanced scorecard specified to the selected entity.

1. Telstra (ASX Code: TLS)

2. Coles Group Ltd (ASX Code: COL)

3. Woolworths Group Ltd (ASX Code: WOW)

4. JB Hi-Fi (ASX Code: JBH)

Specific requirements for this assignment are as follows:

1. Prepare a SWOT analysis for your organisation after researching your organisation and its markets. You may need to research the preparation of a SWOT analysis (refers to topic 1) and you should have no difficulty in finding information in the library or on the internet. For instance Mind Tools at https://www.mindtools.com/pages/article/newTMC_05.htm and Quick MBA at http://www.quickmba.com/strategy/swot/ discuss the use of SWOT.

2. Decide upon and explain the CSFs (refers to topic 2) using the SWOT analysis. Why are these factors critical? Clearly show your CSF choices by relating them directly to your research and analysis.

3. Design a Balanced Scorecard (BSC) following Kaplan and Norton (1996) approach (refers to topic 8). Set up objectives, consistent with your research into the organisation and its CSFs, along with appropriate measures under at least four perspectives.

4. Provide an explanation of your BSC design including how the objectives and measures relate to the organisation's mission and strategy, your SWOT analysis and choices of CSFs; how the lead and lag measures exhibit cause and effect relationships that are intended to result in an improved financial outcome. 5. Examine and explain the potential trigger for adoption of this accounting technique

6. Examine and explain the particular technical characteristics of the techniques may enhance information available to management for decision-making and formulation of strategy.

7. Examine and explain the expected longer-term outcomes and benefits of implementing the technique. MARKING GUIDE FULL REPORT SUBMISSION Requirements V.poor (0 mark) Poor Satisfactory (half mark) Good Excellent (full mark) MARK WRITTEN REPORT STRUCTURE & RESEARCH (4 marks)

Clear sentences / paragraphs Correct spelling/ proofreading Correct in text citation Correct reference list CONTENT (2 marks each with total 16 marks) SWOT: quality of research CSFs: linkage to SWOT BSC: Objectives, linkage to CSFs, strategy BSC: Outcome measures / drivers BSC: Cause and effect link to strategy BSC: Triggers for adoption BSC: Technical characteristics BSC: Expected outcomes / benefits Penalty for non compliance with any requirements Comments if any by marker: Mark/20