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. Universal Containers is launching a full line of new products, and Service Cloud should support the following requirements: Customer service agents need to collaborate
Universal Containers is launching a full line of new products, and Service Cloud should support the following requirements: Customer service agents need to collaborate with other teams. The product development team needs to be alerted on highpriority cases for specific products. Which solution meets these requirements? A Use Salesforce Flow for notifications and Account Teams to monitor cases. B Use Escalation Rules for notifications and Case Teams to monitor cases. C Use Salesforce Flow for notifications and Case Teams to monitor cases.
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