University of Wolverhampton: Becoming ISO 9000 University Related Web page: www..cal August 1. 1994. was a red-letter day most The system reflects the activities of the university University of Wolverhampton employees will Among the diverse activities and topics that had to never forget. That day, the university became the be documented were the articles of government, the "first university in the United Kingdom and financial regulations, the health and safety perhaps the world, to gain ISO 9000 registration requirements, the university charter, and many other for the entire organization". The core business of items. Ultimately, these items were incorporated the university is the design and delivery of into the quality system. For the University. "The learning experiences with provision for rescarch quality system that works not only defines what you and consultancy services". control absolutely, but how you deal with what The British Standards Institute spent four controls you. This includes all of the procedures, days at the university in June 1994 to assess rules, laws, regulations, permissions, and vetes Wolverhampton's systems after which the that exist within a University system university was recommended for registration. This Used correctly. ISO 9000 improves systems. occurred after three days of corporate effort However, this does not mean that quality is involving the university's quality assurance improved perse Wolverhampton employees personnel and several staff. This effort was believe that the quality of administrative services undertaken in addition to the normal external have improved in serving stadents and the general accreditation programs the university usually public. On the teaching and research side, there is pursues. The requirement was a great deal of no evidence that quality has improved for this additional work. However, it was believed that if organization the internal systems were well documented, this The information gathering process was could actually facilitate working with external rather expensive. It required commitment from the accrediting bodies. Thus ISO registration, in the top. Wolverhampton had this commitment. Another long run, could simplify the lives of important attribute was simply hardheaded Wolverhampton staff. However, this wasn't the commitment to a goal by those involved in the main objective for pursuing ISO 9000. There process. The ISO 9000 system is now open and well existed a strong desire to provide a rational and ksown. According to Wolverhampton employees, it documented system base for the pursuit of total was well worth the trouble. quality in a large - by UK standards and complex organization Storey, S. passion and Persistence Becoming an ISO 9000 Univesity" TO Higher Education November 1999 1-2 po 105 OPMT 3306 ISO 9000 Case Study Case 3-1 Excerpt from Chaper 2. Gabal Supply Chain Quality and lineamente in se Take 15 mins to review the case study. Then answer the below questions based on both you and your groups views and understanding. The University of Wolverhampton cites benefits relating to ISO 9000. What do you view as the benefits of ISO adoption and implementation 2. More generally. what are the strengths and weaknesses of ISO adoption in academic institutions 3. Would ISO registration be a useful tool for BCIT? Is there anything unique about the University of Wolverhampton that would make ISO 9000 more useful? What controls (or differences) would you expect to see