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urbo Underwriting offers customized loans. Customers call a toll - free number with a specific loan request, and typically obtain a response the same day.
urbo Underwriting offers customized loans. Customers call a tollfree number with a specific loan request, and typically obtain a response the same day. Turbo Underwritings business process includes six activities which must be conducted in the sequence described below. The time required for each activity is shown in parenthesis
Activity : Answer customer call and record key information. minutesloan application
Activity : Gather and format the information obtain credit scores, organize customer specific needs for analysis minutes loan application
Activity : Analyze the information: Check the credit worthiness and decide loan amount and APR to offer. minutesloan application
Activity : Collect social media information about the customer and feed this information into a proprietary machine learning system minutes loan application
Activity : Perform final checks on loan offer minutes loan application
Activity : Call customer back with the new loan offer and close or inform about the rejection decision. minutes loan application
All six activities need to be carried out, independent of the customers loan application being accepted or not. The whole process is conducted by four associates.
Associate performs activity and
Associate performs activity
Associate performs activity and
Associate performs activity
Each associate is paid $ per hour. You can assume that there exists unlimited demand and that loans are only entering the process at the rate of the bottleneck.
How much time in minutes does it take to handle loan requests starting from an empty system?
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