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Assignment Case

You are the sales manager at Hoosier Health Depot, a home health and medical supplies wholesaler. One of your responsibilities is to monitor and evaluate the performance of sales associates. There are currently five temporary sales associates. Their one-year probationary period is up, and your task is to analyze their sales records and customer service ratings to decide who will be hired for the three permanent positions with Hoosier Health Depot and who will be terminated.

The monthly sales records of the five sales associates were tabulated below. A common benchmark expected of probationary sales associates is to achieve average sales of $62,000 over the six months. While the average sets the threshold, month-to-month changes should be considered also (i.e., whether the sales were improving or trending downward.

Table 1 Monthly Sales Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Sarah Brown $61,305 $62,146 $65,341 $65,626 $65,941 $66,726 Xander Clark $60,457 $61,172 $64,681 $65,276 $64,107 $67,021 Brook Lewis $60,361 $62,360 $63,311 $63,024 $63,555 $66,333 Devin Nelson $61,065 $61,520 $63,767 $62,937 $64,851 $66,971 Caleb Sanders $60,840 $62,455 $64,063 $64,434 $65,019 $67,510

Another important performance measure is medical supply store owners/managers evaluation of the associates product knowledge and service quality. Customer ratings must be considered in your hiring and termination decisions. Typically, average ratings of 4.25 or higher (on a 5-point scale) are expected

Table 2 Customer Ratings Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Sarah Brown 4, 4.3, 4.4, 4.5, 4.5, 4.6 Xander Clark 4.1, 4.2, 4.3, 4.4, 4.5, 4.5 Brook Lewis 4.1, 4.1, 4.3, 4.4, 4.5, 4.5 Devin Nelson 4, 4.1, 4.4, 4.5, 4.6, 4.6 Caleb Sanders 4.1, 4.3, 4.4, 4.5, 4.6, 4.6

Task

Analyze the data and write a notice of termination to the sales associates who do not make the cut. Follow specific directions below. Create a separate memo for each sales associate terminated. Employees last paycheck, health insurance benefits and other information will be provided by human resources

Directions The report should be about 2 pages (1 page for each memo), single-spaced, in 12-point Times New Roman font. 1. Use memorandum report format (see sample memo reports in Nelson Study Notes and in Chapter 14; see also memo format in Appendix A Format and Layout of Business Documents). 2. Use indirect order (a.k.a. inductive order) present your analysis before you get to the bad news. 3. Communicate the bad news using appropriate tone and best practices detailed in Chapter 11. 4. Create a chart to organize and display sales and ratings information. Do not simply copy and paste the tables into your memo. Also, the chart should not substitute your writing; you need to introduce the chart and provide a discussion of its content to captures the gist of the visual aid. 5. Use well-developed sentences and paragraphs with clear organization and smooth transitions. 6. Use correct punctuation, grammar, and proper standard for the use of numbers (review Handbook of Grammar, Mechanics, and Usage). 7. To avoid plagiarism, do not use exact wording from these facts. Use your own words (i.e., paraphrase