USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced Scorecard perspective it relates to. Select your answers using C(customer), P (internal process), / (innovation and growth), or F(financial). 1. On-time flight percentage 2. Net income 3. Employee diversity training sessions completed 4. Airplane miles per gallon of fuel 5. Number of reports of mishandled or lost baggage 6. Cash flow from operations 7. Percentage of ground crew trained 8. Accidents or safety incidents per mile flown 9. Percentage of on-time departures 10. Revenue per passenger 11. Flight attendant training sessions attended 12. Time airplane is on ground between flights 13. Customer survey ratings 14. Market value