USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Label your answers using

C (customer),

P (internal process),

I (innovation and growth), or

F (financial).

1.Cash flow from operations	_____
2.Number of reports of mishandled or lost baggage	_____
3.Percentage of on-time departures	_____
4.On-time flight percentage	_____
5.Percentage of ground crew trained	_____
6.Return on investment	_____
7.Market value	_____
8.Accidents or safety incidents per mile flown	_____
9.Customer complaints	_____
10.Flight attendant training sessions attended	_____
11.Time airplane is on ground between flights	_____
12.Airplane miles per gallon of fuel	_____
13.Revenue per seat	_____
14.Cost of leasing airplanes