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USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Select

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USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Select your answers using C (customer), P (internal process), I (innovation and growth), or F (financial) 20 points 1. Cash flow from operations 2 Number of reports of mishandled or lost baggage 3. Percentage of on-time departures 4. On-time flight percentage 5. Percentage of ground crew trained 6. Return on investment 7. Market value eBook Print References Accidents or safety incidents per 8 mile flown 9.Customer complaints 1Flight attendant training sessions attended 11 Time airplane is on ground between 12Airplane miles per gallon of fuel 13 Revenue per seat

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