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USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Select
USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Select your answers using C (customer), P (internal process), (innovation and growth), or F(financial). 1. Flight attendant training sessions attended 2. Gallons of fuel used 3. Percentage of late flights 4. Cost of leasing airplanes 5 Employee satisfaction survey ratings 6. Percentage of waste recycled 7. Number of reports of mishandled or lost baggage [c 8. Operating cash flow 9. Employee diversity training sessions completed 10. Accidents or safety incidents per mile flown [P 11. Percentage of on-time departures 12. Average ticket price 13. Percentage of ground crew trained 14. Time airplane is on ground between fights Check my work
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