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Use Geppetto GArcia's Gift Card Service case (beginning of chapter 4. Service Design Overview) to briefly describe how 4Ps of Service Design work together to
Use Geppetto GArcia's Gift Card Service case (beginning of chapter 4. Service Design Overview) to briefly describe how 4Ps of Service Design work together to deliver a service.
Use one example to explain the difference among core service, enabling service and enhancing service.
Considering following statement: "Before committing to a specific level of service within a Service Level Agreement (SLA) Service Level Management must consider all other Service Design processes", do you agree or disagree? Briefly explain your reasoning.
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