Organisation Name: Body by CSF

Body by CSF is a not-for-profit organisation inside the College of Sports and Fitness, offering professional personal training services for the general public. Body by CSF is a service provider organized by CSF Fitness students and the management team for all finishing Fitness course students to get first-hand work experience as professional P.T. in their final term. Any finishing Certificate IV in Fitness course can participate in this program.

Mission

Body by CSF is committed to providing the quality personal training experience and services available by exceeding our client's expectations.

Vision

Body by CSF is constantly working to establish ourselves as Sydney's most respected fitness personal trainers service provider.

Values

Respect: taking time to understand and value each of our customers and respecting their choices.

Responsibility: acting with integrity towards our staff, clients, the community and the environment.

Caring: a duty of care for our staff, customers and the environment.

Excellence: to always look to provide the best quality experience with regard to our customer service.

Integrity: to act honestly and openly and do what we say we will do.

Innovation: to be the industry leader.

Objectives

Body by CSF's key objectives:

Provide our clients with a professional and friendly service.

Meet or exceed the expectations of clients.

Ensure all personal trainers have a booking with at least 3 clients.

Currently, all of Body by CSF's clients are regular clients. Most of these clients are office workers near the campus area, needing fitness personal trainer services because they need a healthy lifestyle.

Since the organisation is not-for-profit, the personal trainer prices range from $35 to $70, depending on the personal trainers profile and experience.

As part of the organisation, you are responsible for building good relationships with new and existing clients.

Task 1: Roleplay You must meet three existing clients (your trainer and classmates) to discuss the below points:

Identify how happy the clients are with the service from Body by CSF.

Identify what kind of training programs and services they are looking for

Identify any complaints from clients

Identify what type of improvement can be done at Body by CSF

Explain and remind the clients about our mission and vision statements

Create a simple proposal for each client based on the above points.

Task 2: Write a report by email (using Ms Word) to the management team (your trainer).

The email should summaries the three meeting outcomes. The email must recap all 6 points in Task 1 (minimum 200 words). 

The email should be in grammatically correct English and written in an appropriate (polite, business-like) style.