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Use the Balance Score Card to determine: Balanced Scorecard (source: Kaplan, Norton, 1992) Customer Perspective Goals Measures Internal Business Perspective Innovation & Learning Perspective Vision,

Use the Balance Score Card to determine:

Balanced Scorecard (source: Kaplan, Norton, 1992) Customer Perspective Goals Measures Internal Business Perspective Innovation & Learning Perspective Vision, Mission & Goals Measures Strategy Goals Measures Financial Perspective Goals Measures

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