Use the information below to answer the following question(s).

Farm Fresh Dairy provided the following expense information for May:

Assembly-line workers' wages	$72,000
Caps for milk bottles	2,000
Reconfiguring the assembly line	155,000
Customer support hotline	8,000
Delivery expenses	17,000
Depreciation on factory equipment	81,000
Plastic milk bottles	52,000
Salaries of salespeople	63,000
Salaries of research scientists	84,000
Customer toll-free order line	4,000

3) What is the total cost for the design category of the value chain at Farm Fresh Dairy? A) $239,000 B) $155,000 C) $88,000 D) $84,000

4) What is the total cost for the production category of the value chain at Farm Fresh Dairy? A) $200,000 B) $207,000 C) $205,000 D) $126,000 5) What is the total cost of research and development at Farm Fresh Dairy? A) $155,000 B) $239,000 C) $88,000 D) $84,000 6) What is the total cost for the distribution category of the value chain at Farm Fresh Dairy? A) $21,000 B) $19,000 C) $17,000 D) $29,000 7) What is the total cost for the marketing category of the value chain at Farm Fresh Dairy? A) $92,000 B) $71,000 C) $67,000 D) $63,000 8) What is the total cost for the customer service category of the value chain at Farm Fresh Dairy? A) $71,000 B) $12,000 C) $80,000 D) $8,000 9) Place the six business functions in the order they appear along the value chain: 9) A = Customer service

B = Design C = Distribution D = Production or purchases E = Research and Development F = Marketing A) E, B, A, D, F, C B) A, E, B, D, C, F C) E, B, D, F, C, A D) A, C, D, B, F, E