Use the Matrices to find the answers to the following questions: If a customer has a vehicle under the American National Property and Casualty Insurance program and cannot provide a policy number, we should contact American National to confirm coverage. True or False? How do we locate a customer's policy under the Drive Roadside Assistance program? A customer's vehicle has been damaged in a severe storm. Under the Lincoln Roadside Assistance program, what is the coverage for the vehicle? A customer would like their vehicle towed to a preferred location 13 miles from the disablement location. Is this destination covered under the Drive Roadside Assistance program? What should we strive to collect from the customer on every call under the Lincoln Roadside Assistance program? Agero.