Use your knowledge of the different concepts related to the communicivtion process to classify the following statement or situation according to the appropriate definition. Use your knowledge of communication management to answer the following questions. Assume you are Mark Allen, the Clinical Information Systems Manager at Intermountain Healthcare. You are working with a team of physicians, nurses, administrators, and other healthcare providers to improve the quality of healthcare at Intermountain Healthcare. You decide to implement a skill development program on active listering skills. Which of the following are skills you might consider developing in a workshop if you are focusing exclusively on improving active listening skalls (as opposed to other forms of communication)? Check all that apply. Follow up on unusual or inconsistent communication cues from the speaker, such as changes in tone, vocabulary, and body language to determine the real message the speaker is trying to send. Give speakers clear nonverbal evidence that you are listening attentively, including leaneng toward the speaket, maintaining eye contact, and not fidgeting. Edit and revise to correct grammar and spelling errors. Show the speaker respect by not interrupting and by using an inclusive, friendly, and sharing tone. Assume you are Fritz Kron, a Regional Director for Quality at Intermountain Healthcore. You have been sharing information with physicians in your organization about changes in patient rights due to recent legislative changes in healthcare. However, you recently realized that many of your physicians were not aware of these changes despite the fact that they got multiple emails about them. Upon following up you discover that physicians are not reading the emails because they can't keep up with all the emails they receive. Which of the following is the problem you are facing? Selective perception Information overload Misperception Organizational bariers How would you resolve this problem? Reduce the layers in the communication hierarchy and allow more people to communicate with each other. Find ways of minimizing the emails physicians have to attend to. Ensure that physicians are properly decoding messages the way that senders intended. Get physicians to attend to things outside their expectations