using textbook "Lucas, Robert. Customer Service: Skills for Success. Available from: VitalSource Bookshelf, $(8$th Edition$).$ McGraw$-$Hill Higher Education $($US$),2022."$ for support, Technology is being used to receive and interact with phone calls to customer service. How does this benefit the company?

Describe a time that involved your call being received and processed using a computerized interface rather than a live person. What was your experience with this interaction? Was your experience generally positive, negative, or neutral? Why$/$How$?$