Using the following data, calculate the Yield.

Number of units entering the process: 100 Step 1: 5 units scrapped Step 2: 3 units reworked Step 3: 1 unit scrapped; 2 units reworked Step 4: 1 unit reworked

96%

94%

88%

90%

79%

In the video "Value Stream Mapping for healthcare sample", Cinthia, the patient safety and quality manager created the value stream map by using

Adobe Photoshop

Sticky Note and Paper

Visio software

Tableau

Power BI

Making a copy of your insurance card and drivers license at multiple registration desks within the same facility on the same day is an example of: Check all that apply.

- Poka-yoke methods that have been implemented to prevent mistakes

- The voice of the Customer being ignored

- Extra-processing waste that should be eliminated by a Lean project

- A Lean process that has been standardized for maximum efficiency

- The facility focuses on the activities that are valuable to the customer