Using the House Policy provided, identify two (2) Policies from the House Policy that support a safer venue and list two (2) corresponding Actions for each Policy.

Answer need to be using "House Policy", it has been attached.

RSA Guidelines Identifying the Signs of Intoxication It is an offence to sell or supply alcohol on licensed or regulated premises to a person who is drunk. This guideline has been developed in order to assist licensees and their staff in identifying the signs of intoxication. A person is considered 'drunk' if: The person is on licensed or regulated premises; and the person's speech, balance, coordination or behaviour appears to be noticeably impaired; and it is reasonable in the circumstances to believe that the impairment results from the consumption of liquor. Based on the above definition, if a person on whom the responsibility for assessing this rests decides that a person is drunk, then in the absence of proof to the contrary, that person is taken to be drunk. The person on whom the responsibility rests is then entitled to refuse entry or service and request the removal of the drunken person from the licensed premises. However, it is important to recognise that there are a variety of medical conditions and disabilities that may cause a person to display symptoms or signs like those of intoxication. Intoxication Not all people will be affected by alcohol in the same way. Several factors, such as the amount of alcohol consumed, general state of health, gender, weight, age, as the amount of alcohol consumed, general state of health, gender, weight, age, medications, and food intake affect the rate at which a person becomes intoxicated. Alcohol is absorbed into the bloodstream as a person consumes alcohol. It is absorbed through the stomach and intestines and carried through the bloodstream to the brain. One of the first effects of alcohol is the loss of judgement and inhibitions. Signs of Intoxication There are many noticeable signs that a person may display as they become intoxicated. As blood alcohol levels rise, differences can be noticed in coordination, appearance, speech, and behaviour. An intoxicated person may show the following signs: Behaviour Becoming loud, boisterous, and disorderly. Becoming argumentative. Annoying other patrons and staff. Becoming incoherent, slurring, or making mistakes in speech. Becoming physically violent. Becoming bad tempered or aggressive. Using offensive language. Exhibiting inappropriate behaviour Physical Signs Spilling drinks. Fumbling and difficulty in picking up change. Swaying and staggering Difficulty walking straight. Bumping into furniture/other customers. Other Glassy/bloodshot eyes and lack . of focus. Falling. Flushed Face. Dishevelled clothing. Other ways of determining if someone is intoxicated Interaction with the person and their friends will help to determine whether someone is intoxicated and their level of intoxication. Talk with the person and ask them questions such as: How much alcohol have they consumed? When did they last eat and how much? Whether they consider intoxicated? Make further observations: themselves Rambling conversation. Loss of train of thought. Difficulty in paying attention Not hearing or understanding what is being said. Drowsiness, dozing or sleeping while sitting at a bar table. Lack of fine motor skills Vomiting. Does the person smell of alcohol? When did the person enter the premises? What type of alcohol has been consumed? How much alcohol has the person been witnessed drinking? If it is difficult getting a reasonable response from the person, talk to the people they are drinking with and ask associated questions. If the person has a medical condition or disability, it is likely that their friends will be able to identify this. Be sensitive to a person's right to privacy. The answers to the above will help to form a 'reasonable' belief as to whether the person is intoxicated. Reasonable grounds to a belief Remember, the law states that a person is drunk if it is 'reasonable' to believe that they are impaired due to the consumption of liquor. Reasonable grounds for belief that an impairment is due to alcohol consumption, is what a reasonable person would believe in the given situation, considering the relevant knowledge, facts, and circumstances. A belief can be formed based on observing the physical signs and symptoms, talking to the person and their friends, and then considering whether such symptoms could be the result of alcohol consumption or another condition. Conditions that exhibit similar symptoms and signs to intoxication It is unlawful to refuse access to a public premises because of that person's physical or mental impairment. Certain types of disabilities can create the impression that a person is intoxicated. A disability is any continuing condition that restricts everyday activities. The Disability Services Act 1993 defines disability as meaning a disability: Which is attributable to an intellectual, psychiatric, cognitive, neurological, sensory, or physical impairment or a combination of those impairments; Which is permanent or likely to be permanent; Which may or may not be of a chronic or episodic nature; and Which results in reduced capacity of the person for communication, social interaction, learning or mobility and a need for continuing support services. Disabilities can result in a person having a reduced capacity for communication, social interaction, learning or mobility. Prior to refusing service on the basis that a person is intoxicated, the possibility of medical conditions and disabilities that cause symptoms like intoxication should be ruled out. An example of such a disability is Acquired Brain Injury. This, among other things, affects the ability to walk, slurs and slows speech and affects motor responses, all of which can also be characteristics of intoxication. It is important that consideration be given to the possibility of the existence of any disability, prior to refusing service or entry to the premises on the basis that a person is intoxicated. How to help prevent intoxication It is the responsibility of licensees and their staff to prevent patrons from becoming intoxicated. There are things that can be done to slow the intoxication process down, including: Actively promote low and non-alcoholic drinks and food accompaniments. . Wait for the person to re-order, do not automatically fill up drinks. Slow service down - keep busy attending to other patrons or cleaning. Point to the relevant sign outlining legal responsibilities. Alert other staff to a patron showing signs of intoxication. Serve water with drinks and ensure water is constantly available for patrons. Talk to the patrons to gauge the level of intoxication. If you have been asked to deliver alcohol to another venue or private residence Liquor cannot be left unattended for same day delivery purchases - anyone accepting a liquor delivery must show identification to prove they are over 18 Liquor must be delivered within the hours permitted by the licence but never between midnight and 9am for same day deliveries and never between midnight and 6am for other deliveries Liquor cannot be delivered to an intoxicated person, to a liquor restricted premises or to a liquor restricted community For same day deliveries, the person delivering the liquor must have completed a Responsible Service of Alcohol training course or an alternative course of training approved by the Director of Liquor Licensing. AAAT RTO 52312 Example House Policy 20092023v2.1What to do if someone is intoxicated It is against the law to serve alcohol to a person who is intoxicated. If there are reasonable grounds for the belief that someone Is intoxicated, service must be refused. Be sure of the reasons for refusal of service and that these reasons are not discriminatory (e.g., based on race, sex, impairment etc.). Refusing service is about protecting yourself, your colleagues and patrons How to refuse service: Always consider your own safety first. Think carefully how you inform the patron Use tact - politely inform the person they will not be served any more alcohol. Do not speak to the person in front of others. Repeat firmly that by law they cannot be served another drink. Management policy may be to offer a non- alcoholic drink or suggest ordering food. Use open, friendly body language with a calm tone of voice. Blame the law' as to your decision and use signage to show them the reasons you cannot serve them anymore Offer (if appropriate) non-alcoholic beverages instead, or to phone a taxi or a friend to drive them home. It is harder to get angry with someone offering to do something for you. Notify other bar staff that service to the person has been refused. Complete the incident register The 'Don'ts' of refusing a patron Don't call your patron a 'drunk' - wam them politely that their behaviour is unacceptable. Don't be persuaded to give them 'one last drink" after you have stated that they have had enough. Don't agree to let the person finish their drinks (it is an offence under the Liquor Act to allow a minor or unduly Intoxicated or disorderly person to consume liquor on licensed premises). Don't raise your voice. If they raise theirs, lower yours. Don't touch them Don't put off refusal hoping that the patron will leave after the next drink - act while the patron can still be reasoned with Don't judge other people. The person is non-compliant and needs to be removed immediately Ask security for help and have the person removed Tell other staff around you Complete the incident register Inform your manager Remember you are never alone. Your team is here to support you AAAT RTO 52312 Example House Policy 20092023v2.1Cooperating with police. Entry of Intoxicated Patrons: Noise reduction: Door Person Manager Supervisor Manager Assess whether they have been drinking prior to arriving, and if so, their level of intoxication. Identify and brief back-up co-worker to support you if a guest must be refused entry. If necessary, call a manager for support. Refuse entry to guests showing signs of intoxication. Advise that it is against the law to provide service. Avoid any confrontation, either verbal or physical Keep exit doors closed Designated windows are kept shut Patrons are not allowed to gather on the street Music noise levels are maintained at prescribed levels established by Environment Protection Regulations Move crowds to areas away from neighbours Control noise at taxi ranks Removing unduly intoxicated patrons from the venue Staff can refuse entry or ask a person to leave if they are unduly intoxicated. If you ask a patron to leave the licensed premises, because they are unduly intoxicated, they must do so immediately. It is an offence for a drunk person to be on a licensed premises. Incident Reporting on- site: All Staff All employees are trained in specifics constituting an incident Employees record the incident in a logbook as soon as possible following the incident on a template provided in the back of the logbook A manager must sign off on completed incident report All staff are to read and sign off on the logbook at the beginning of each shift Incidents can include things like, Complaints from patrons, neighbour about noise or rubbish, unruly behaviour from departing patrons on the street, refusing and barring service of a patron and unacceptable behaviour Policies and Regulations Enforcement Actions/Procedure Responsible Service of All staff . We bring to your attention it is against the law to sell or supply alcohol to Alcohol in the venue any person who is under the age of 18 years. We reserve the right to request proof of age of any customer at any time. We will not allow any violent, indecent or quarrelsome behaviour on these premises. We seek to create an environment that may be enjoyed by all patrons. We reserve the right to refuse service to those persons intoxicated or adversely affected by alcohol. Any such persons defined as above who do not leave the hotel premises when requested, commit an offence and are subject to an on-the-spot fine. Management wishes to encourage patrons to enquire about our extensive range of low and non-alcoholic drinks. Refusal of Service by All staff . Guests who are intoxicated or nearing intoxication may be refused service. staff: . Guests who display inappropriate or rude behaviour to staff or other patrons may be refused service. Guests who exhibit inappropriate dress or hygiene may be refused service. Point out signage to help you in your decision to refuse the patron. Blame the law as the excuse for not serving them anymore. Note - We do have a duty of care to ensure the person remains safe. Harm Minimisation for All staff . Minimise undue offence, annoyance, disturbance, etc to the community. staff and patrons: . Protect the safety, health or welfare of customers and staff. Ensure public order and safety. Resolving complaints. Displaying information about transport services Adequate lighting Encouraging customers to limit noise Cooperating with police. Entry of Intoxicated Door Person . Assess whether they have been drinking prior to arriving, and if so, their level Patrons: Manager of intoxication. Supervisor