Using the "Improvement Journey" from the Health Foundation, we recommend the following steps to the directors of Focus Learning to resolve the quality management issue such us:the manager doesn't have any training and, doesn't understand the principles of MCA no staff . People's initial assessment of care needs did not have enough details to ensure the service could provide and also there is a lack of understanding around assessing a person's capacity and the need for valid consent to care.

1. Securing board support

2. Securing wider organisational buy-in and creating a vision