1. Using the ITL Order Fulfillment Process Value Stream Map above: (16 points)
   1. Calculate the Cycle Time for all five steps, in minutes:
      1. Take Order: (1 point)
      2. Retrieve Unit: (1 point)
      3. Inspect Unit: (1 point)
      4. Configure Unit: (1 point)
      5. Package and Ship Unit: (1 point)
   2. Assuming there are 480 minutes of available working time each day and that customer demand is 50 units/day:
      1. Calculate Takt Time (mins/unit): (1 point)
      2. Is the current value stream capable of keeping up with customer demand? How do you know? (2 points)
      3. How could you reallocate the number of people working at some of the process steps to make the process perform better? Using the concepts of Cycle Time and Takt Time, briefly explain why performance will be better. (2 points)
   3. What is the Total Elapsed Time (aka Lead Time), in minutes? (1 point)
   4. What is the ratio of Processing Time to Total Elapsed Time? (1 point)
   5. What does this ratio tell you about the current process performance? Suggest one way that ITL could increase the ratio. (2 points)
   6. At which step in the process do you see the lowest Complete & Accurate percentage? Suggest one way that ITL could address this. (2 points)

Intense Technologies Limited: Grassassin Value Stream Map