1. Using the table below, identify an appropriate method for communicating with a supervisor for each situation listed:

Situation	Best method for communicating with your supervisor
You are having trouble with a colleague and would like to talk about what you can do.
You are unsure of the procedure to follow for putting in extra holiday leave
You are anxious about a client meeting and need help to prepare.

1. Using the table below, list one advantage and one disadvantage for each communication style:

	Advantage	Disadvantage
Passive[1]
Assertive  (Insistent, forceful)
Aggressive (uncompromising and forceful)

 

[1] Passive - in a way that does not act to influence or change a situation; in a way that allows other people to be in control.