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Using the ten categories of customer expectations in Table 4.2, develop your own examples of how customers might evaluate the performance of a wearing apparel
Using the ten categories of customer expectations in Table 4.2, develop your own examples of how customers might evaluate the performance of a wearing apparel supplier.
Customer expectation related to logistical performance from table 4.2
-reliability -Credibility -tangibles
-responsiveness -security -knowing the customers
-access -courtesy
-communication -competency
-responses must be 300 words
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