Using the value chain model, which of the following primary sctivities is performed after the production phase, as inputs are transformed into outputs? 6. Marketaggand sales b. Customer service c. Haman resources d. Research and dovelopmest e. Production QUESTION 20 Which of tbe followisg is NOT one of the principtes comsonly found in companies ihat bave succenstully embraced the total cuality management (IQM) platlosophy? a. Definiog work standards only in temms of sumbers or quotas b. Bnilding ab organizatiotan comanitinent to quality C. Allowvin y more time for aupervinors to work with employeei d. Trainiog eaployces in nppoopriate skilis for the job c. Frhabcing the philosophyy that mistakes, defocts, and poot-quality materiats are not accegtable