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Using this case study: https://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities/TheCrowdedClinic.aspx Using the Measure phase of the DMAIC process: How is the work currently performed? How do you know if you

Using this case study: https://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities/TheCrowdedClinic.aspx

Using the Measure phase of the DMAIC process:

How is the work currently performed?

How do you know if you are improving?

What metrics and tools from the Measure phase will be used, and how?

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