Using this website: http://www.austlii.edu.au/cgi-bin/viewdoc/au/cases/vic/VCAT/2002/1299.html?context=1;query=rendina;mask_path=, to answer questions a to g.

(a) Summarise the case details and describe the unethical practice that occurred.

(b) Provide an explanation of how the unethical practice in this case relates to the consumer protection requirements. Focus your comments on how such unethical practices within this case pose a risk to the consumer, the agency and to the real estate industry

(c) Interpret and explain which ethical standards and real estate professional conduct were breached in this case

(d) Explain what the agent should have done to ensure they acted within ethical standards and professional conduct requirements

(e) What approaches and strategies could an agency develop to prevent this from happening again?

(f) Which individuals or organisation(s) would you consult with to obtain specialist advice and why?

(g) Explain how you would record and act upon the specialist advice