USPS Ksa format questions:

1. Ability to communicate orally and in writing sufficient to respond to managed account customer inquiries, provides technical and non-technical guidance, coordinate problem resolutions, and prepare information for presentation to internal and external customers.

2. Ability to interact with business customers sufficient to respond to questions and concerns, troubleshoot problems, identify sales opportunities, and maintain regular communications.

3. Ability to integrate and analyze a variety of information (e.g. customer data, postal products and services, operations requirements and schedules, mailing methods) sufficient to identify systemic issues affecting customers and develop recommendations for improvements.

4. Knowledge of the roles and functions of postal departments such as operations, business service network, marketing, delivery and finance, sufficient to identify appropriate departments to engage for project teams.