Utilizing the information gathered in the questionnaire, create 2 a one to two page report in APA format summarizing your findings, with recommendations for improvement and or recognition whatever is applicable to the different areas of your assessment of the business 3 a PowerPoint Presentation with a minimum of 8 slides , summarizing your findings Include pictures if possible, do not write paragraphs, use bullets and prepare presentation as if you were presenting to the CEO and senior management team MAN4162 Customer Relations for Managers Mystery Shopper Questionnaire The Shopper What is the name of the business Walmart What is the day date and time of your shop 02 04 2020 What is the area of town of the business Miami Florida Doral What specific items are you shopping for ordering asking about I am shopping for a pack of noodles , and some fresh fruits What is the personal information or story you need to present to the associate helping you I should covey that I need four pack of Nestle noodles and a pound of apples If you made a purchase, how much did you spend Willing to spend I am willing to spend five dollars Did you get a business card or receipt to document your visit Yes I did received The Business Outside Could the signage for the business be seen from the street, have any missing letters Was it attractive, clean Not It was fine from the street, yes it was atractive and clean How was the condition of the landscaping What the level of care given to the grounds outside the business Landscaping was in a good condition, and the level of care given to grounds outside the business building was also good Trees, bushes, flowers and lawn looked healthy and attractive and was giving a positive impression Absolutely fine with the outside but atractive can be improved How was the cleanliness of any glass doors and windows on the outside Were they smudge and streak free Were the building facade and the doorway in good condition when you entered The building facade and the doorway was in very good condition, when I entered Glassdoor can be made better The window panel needs a frequent cleaning The Salesperson Server Attendant Were you pleasantly greeted when you entered the establishment Yes, and I was warmly asked to visit to the counter for the order Did the personnel act in a friendly, professional manner and were they appropriately and neatly attired Yes very well dressed and behavior well, the personnel acted in a friendly, professional manner and they were appropriately and neatly attired How well did the establishments personnel interact with you Were you treated with courtesy and respect How knowledgeable was the employee regarding your products and or services The attendent behaved well , he did suggest me some products It was a good interaction with the personnel, as he treated me with courtesy and respect Adding to that he had enough knowledge regarding the products Were there any extra items you needed to ask about or look for, beyond the items you came to purchase order Did the person offer you any additional items, a larger size or a specific promotional good I was fine with the that already , yes he offer me some vegetable on sales Was the cashier accurate and professional Did the cashier thank you and invite you to return to the store yes, the cashier was very accurate and professional and thanked me and invited to return to the store, while returning the balance cash The Business Inside What was the condition and cleanliness of the products, aisles and shelves in the establishment The condition of the display areas, including the lighting, flooring and fixtures The register area Though the products were in a good condition and clean, the aisle and shelves was not in good condition as they were not that clean As far as display areas, like lighting, flooring, fixtures and the register area was in a good condition and was clean as well What was the condition of the restroom, including cleanliness, equipment condition and whether containers were empty or full Were trash receptacles were appropriately emptied Restroom was clean, and the condition of equipment was also good and containers were empty Trash receptacles were appropriately emptied Was there a wait time to purchase items Was another register opened if necessary, providing the store has more than one register Yes, there was a wait time to purchase items All registers were opened, but the store was crowded so there was a wait time How likely would you return to this store or organization considering only this one shopping experience I would highly likely to return to this store Would you recommend this business organization to other customers Yes, I would very much recommend this business to other customers

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Utilizing the information gathered in the questionnaire, create 2. a one to two page report in APA format summarizing your findings, with recommendations for improvement

Utilizing the information gathered in the questionnaire, create

2. a one to two page report in APA format summarizing your findings, with recommendations for improvement and/or recognition; whatever is applicable to the different areas of your assessment of the business.

3. a PowerPoint Presentation with a minimum of 8 slides, summarizing your findings. Include pictures if possible, do not write paragraphs, use bullets and prepare presentation as if you were presenting to the CEO and senior management team.

MAN4162 Customer Relations for Managers

Mystery Shopper Questionnaire

The Shopper

What is the name of the business? Walmart
What is the day/date and time of your shop? 02/04/2020

What is the area of town of the business? Miami Florida Doral

What specific items are you shopping for/ordering/asking about?

I am shopping for a pack of noodles , and some fresh fruits.

What is the personal information or "story" you need to present to the associate helping you?

_I should covey that I need four pack of Nestle noodles and a pound of apples

If you made a purchase, how much did you spend? Willing to spend? _I am willing to spend five dollars

Did you get a business card or receipt to document your visit? __Yes I did received

The Business - Outside

Could the signage for the business be seen from the street, have any missing letters? Was it attractive, clean? __Not It was fine from the street, yes it was atractive and clean.
How was the condition of the landscaping? What the level of care given to the grounds outside the business? Landscaping was in a good condition, and the level of care given to grounds outside the business building was also good. Trees, bushes, flowers and lawn looked healthy and attractive and was giving a positive impression. Absolutely fine with the outside but atractive can be improved.

How was the cleanliness of any glass doors and windows on the outside? Were they smudge and streak free? Were the building facade and the doorway in good condition when you entered? The building facade and the doorway was in very good condition, when I entered.

_Glassdoor can be made better .The window panel needs a frequent cleaning .

The Salesperson/Server/Attendant

Were you pleasantly greeted when you entered the establishment?__________Yes,and I was warmly asked to visit to the counter for the order.

Did the personnel act in a friendly, professional manner and were they appropriately and neatly attired? __Yes very well dressed and behavior well,the personnel acted in a friendly, professional manner and they were appropriately and neatly attired.

How well did the establishments personnel interact with you? Were you treated with courtesy and respect? How knowledgeable was the employee regarding your products and/or services?

______The attendent behaved well , he did suggest me some products . It was a good interaction with the personnel, as he treated me with courtesy and respect. Adding to that he had enough knowledge regarding the products.

Were there any extra items you needed to ask about or look for, beyond the items you came to purchase/order? Did the person offer you any additional items, a larger size or a specific promotional good? __________I was fine with the that already , yes he offer me some vegetable on sales .

Was the cashier accurate and professional? Did the cashier thank you and invite you to return to the store? _yes, the cashier was very accurate and professional and thanked me and invited to return to the store, while returning the balance cash.

The Business - Inside

What was the condition and cleanliness of the products, aisles and shelves in the establishment? The condition of the display areas, including the lighting, flooring and fixtures? The register area? _ Though the products were in a good condition and clean, the aisle and shelves was not in good condition as they were not that clean. As far as display areas, like lighting, flooring, fixtures and the register area was in a good condition and was clean as well.

What was the condition of the restroom, including cleanliness, equipment condition and whether containers were empty or full? Were trash receptacles were appropriately emptied?

Restroom was clean, and the condition of equipment was also good and containers were empty. Trash receptacles were appropriately emptied.

Was there a wait time to purchase items? Was another register opened if necessary, providing the store has more than one register? ___Yes, there was a wait time to purchase items. All registers were opened, but the store was crowded so there was a wait time.
How likely would you return to this store or organization considering only this one shopping experience? _____I would highly likely to return to this store. _

Would you recommend this business/organization to other customers? ___Yes, I would very much recommend this business to other customers. ________________