Valuable office space was being consumed with the storage of paper files. In addition, files could be difficult to locate once taken from the main filing areas and there were concerns over business continuity in the case of a fire or flood. Continued expansion into new geographic regions meant that the paper management problem would become even more of an issue, compounding the difficulty of maintaining a central view of all matter-related correspondence.

i) Identify the problem(s)

ii) Propose an eCopy system to help with functional and non-functional requirement