21 0 Hal completed the sale of a group benefits and insurance plan to a small architectural and office design firm in Saskatoon, Saskatchewan. The owner, Dave, is also a personal client. Sandy, the office manager was designated as the plan administrator. Since that time, Hal has met with Dave regarding his personal retirement plans and did some disability insurance top-up for him 6 months ago. Hal and Dave also see each other monthly at social events and Hal often enquires in passing about his business and if everything is going well with the new group plan. However, since these are social occasions, Hal doesn't keep any records and the discussions are more casual and less detailed than would be in a formal business setting. Hal dealt with Sandy when the plan was implemented 14 months ago and he spoke to her at the last renewal. Which of the following statements about Hal's service to the group plan is correct? Hal regularly speaks with the owner of the company and he is therefore providing acceptable service. Hal's service to the group plan meets service standards because he has had contact with both the owner of the company and the plan administrator. Hal spoke to the plan administrator when the plan was implemented and at the last renewal, further action is not required. Oa) Ob) Oc) Od) Hal's service to the group plan is below standard and he should prepare a plan for periodic client contact, and document every sten of the 88 8 8